AlokeAloke Owners
Start with Aloke Owners
The panel on the web, the app, your brand and branches.
The Aloke panel on the web
owner.hwe.sa: every system you hold in one rail, branch by branch.
The home screen of Aloke Owners
The groups on the home screen, and where each screen lives.
The setup journey
Two strips walk with you: the brand's setup, then the shop's.
Start by naming your brand
The first step is a name and nothing else. No paperwork, and no approval needed.
Claim your business
Search from inside your brand, file a claim with no paperwork, and what approval unlocks.
The five states of a branch
The badge on every branch row, what it means, and what to do about it.
Alerts in Aloke Owners
What reaches you, for which branch, and quiet hours.
Your account in Aloke Owners
Name, language and theme, the tour, signing out, and deleting the account.
Menu and page
Your business, your menu, your page and the QR code.
Business details and contact
Name, tagline, category, currency, branches, social accounts, and your page link.
Opening hours
Each day's hours, shifts that cross midnight, and meal-serving windows.
Special periods: Ramadan, Eid, renovation
Temporary hours that replace the normal week, with a start and an end.
Menu sections
How the dishes group for the customer, their order, and deleting a section that still has dishes. Plus the wholesale section: off the customer menu and onto your wholesale page.
Dishes and prices
Arabic and English name, price, section, description, tags, availability.
Dish options
Sizes and add-ons, and when a price is a supplement rather than the full price.
Dish photos
Uploading, cutting out the background, and which version your menu shows.
Calories and allergens
What you enter, what the customer sees, and the disclaimer that rides with it.
Badges
The little marks that draw attention to a dish.
Combos
A meal built from your own dishes, and its price against the sum of its parts.
Offers and discounts
Before and after price, the offer window, and what the customer sees.
The answer sheet for Aloke
The questions people ask that your menu does not answer, Aloke reads them, nobody prints them.
Designing your page
The theme, the dish layout, the font, and your brand colours.
Page colours in detail
Each surface on its own, gradients, and the contrast warning.
Logo and cover image
Uploading, cutting out, and which version appears.
Translation
Arabic and English in one screen, filling only the empty halves, plus the four staff languages for the Aloke apps.
Publishing your page
When it is ready, and what unpublishing means.
Your link when it travels
The share button your customer gets, and what your link looks like when it lands in a chat.
The QR card
Sizes, the card's look, printing, and why changing your link breaks what you printed.
The loyalty programme
The kind and switching kinds, prizes, the card and tiers.
Stamps or points?
The difference, and what the choice changes downstream.
Switching from stamps to points, or back
How to change the programme's kind, exactly how each customer's balance is recalculated, and the one mistake to avoid.
Prize arithmetic: stamps, points and cashback
How a customer reaches a prize in each kind, with worked numbers.
Cashback
A share of the bill back as riyals: settings, limits and spending.
The threshold
Stamps per prize, or points per riyal.
The prize ladder
Priced rungs, each one opening the next slot.
Prize choices from your menu
Let the customer pick from a list you choose; the till shows what they picked.
Automatic gifts
The joining gift, the birthday gift, and the referral gift.
The limits
Minimum qualifying bill, daily earning cap, and per-point expiry.
Your programme's terms
Your own conditions in your own words, printed for your customer on your menu page.
Designing the card
Banner, logo, font, and colours.
The stamp mark
Seventy-one ready marks, or your own logo.
Tiers
Where each tier starts, its multiplier, and a card of its own.
Double days
A day of the week that earns more.
Adding stamps and prizes by hand
For a customer from a previous programme, a goodwill gesture, or a visit that was missed.
Staff and operations
Staff and permissions, till rules, and bundles.
Employees: adding them, permissions and shifts
All your staff in one place across every system: branches, permissions and hours.
Staff permissions
What each permission opens, the three presets, and the branch-manager rule.
Staff per branch
Invitations and permissions, branch by branch.
Till rules
Amount only, or the mini-POS, and when the amount is required.
The scan log
Who stamped, for whom, and when.
Sold out today
Switching an item off from the app, and back on from the console.
Prepaid bundles
200 riyals for 30 cups: selling, expiry, and spending. And a multi-item package at one price.
Linking a package to a dish
«Link to the menu» is what lets a package cup pay for an order-ahead, and what puts that cup into «what sells».
Money you took and have not served yet
How many prepaid units you still owe, to whom, and for how much, at what the customer paid.
Offers and customer feedback
Offers and codes, complaints and reviews.
Offers and discounts
One offer that works at the till, in Pre-Order, from the car and at the kiosk: its kinds, conditions and codes.
Complaints, suggestions and reviews
Messages from your customers in Aloke Wallet, answering them, and public reviews.
Brand and branches
One brand and its branches, one card, and settlements.
Creating a brand
The name comes first. The home branch comes after.
Adding a branch
Adding, labelling, the franchisee, and detaching.
One card across branches
One balance, earned and redeemed anywhere.
Settlements between branches
Who owes whom, and how a prize is valued.
Pre-Order
Ordering before arriving, and from the car.
How it works
From the customer's order to the handover at the counter.
Who gets it
Enabling it per tier, and the distance range.
Paying ahead with a package or a prize
A customer can settle lines of an order before arriving, and you charge what is left. A settled line earns no stamp.
The kitchen screen
Open orders, marking one ready, and the reminder.
Handing the order over
Scanning the order code, and paying on collection.
Order from the car
Your customer orders and pays from the car and staff carry it out to the plate, and at a rush you pause it with one tap.
Reminding the customer
A gentle nudge instead of a ban, three per order, at most.
No-shows
The automatic ban, and lifting it from the list.
Your customers and reaching them
Members, messages, gifts, Glimpses and appointments.
Members
Everyone who joined, and every row opens its owner's full profile.
The weekly message
One message a week, reviewed before it lands.
Glimpses
A photo or clip above every member's wallet that disappears by itself within 5 days.
A gift from your menu
An item you give to customers you pick yourself.
Gifts between customers
Your customer gifts a prize to a mobile number, and what lands at your counter.
A gift a customer buys from your menu
The customer pays in the app and gives a friend an item from your menu.
Setting up appointments: services, team and policies
appoint.hwe.sa: switch appointments on, add your services and your team on the time sheet, and set the deposit and the booking windows.
Appointments: your book
The day calendar, booking from the desk, and what the customer does from their wallet, for every business that books.
Customer relationships
Customer files, tags and segments.
The customer profile
Press any member and their file opens: their numbers, what they buy, and their whole story with you.
Notes and tags
Your written memory of every customer, and the labels you sort them with.
Your member map
Ten squares that divide your customers: who is recent, who is frequent, and who is about to be gone.
Segments
Saved questions about your customers, answered afresh every time you open them, and downloadable as a call list.
Messaging a segment
The same weekly message, but to the people you choose, and the audience is worked out on the day it goes.
The dashboard
Your numbers and how to read them.
The dashboard: where to start
Eleven cards, in a deliberate order. Read them in it.
Period, grouping and branch
Three filters above everything: which period, how big a point, which branch.
Customers drifting away
Four groups and a call list, and what to do with each group.
What sells: two channels that are never added
Order-ahead is one question, the counter is another. Adding them gives you a wrong number.
The order-ahead funnel
From placed to «ready» to handed over, and where you leak.
When you are busy
168 squares on the Riyadh clock. The grid you build your shifts on.
What this dashboard cannot answer
Nine questions we cannot answer, and why. Read it so you can trust the rest.
Accounting
The books, bills, payroll and statements.
Opening the books
One set of books for your brand, every branch a cost centre, and your sales and purchases post by themselves.
Bills and expenses
Rent, electricity and every bill you pay. Once or every month, with its photo attached.
The seller's invoice and quick purchases
A photo or PDF of the invoice on every delivery, and purchases paid in cash from the drawer, with their receipt required or optional, as you decide.
When to order: delivery times and reorder alerts
Type how many days the supplier takes, and we work out from your branch's use when to order and how much, and tell you before it runs out.
Payroll
A run every month with GOSI, end of service and leave, and the WPS file for the bank.
Financial statements and reports
Financial position, profit, cash flows and the notes, printed for your auditor.
Reports and payments through the payment gateway
More than fifty reports in one place, and every payment through the payment gateway: what the customer paid, what the payment gateway took and what reached your shop.
Your accountant
Give your accountant the books with one permission, and keep the approvals yourself.