Quality visits: checklists, scores and actions

Build a checklist with its weights and critical items, visit your locations, and follow the actions until you have checked them.

• Aloke Owners
• Web, iPhone and iPad, Android

Quality visits are how you make sure every location works to your standards: cleanliness, service, recipes, uniform, and anything else that matters to you.

1. In the Aloke Owners app, open «Branches & franchises» from «Every section» on the home screen, then «Quality visits». (iPhone and iPad, Android)
2. On the web: «الفروع والامتياز» in the rail, then «زيارات الجودة» (Quality visits). (Web)
3. Under «قوائم الفحص» (Checklists) press «قائمة فحص جديدة» (New checklist). Type its name and «درجة النجاح» (the pass mark), and add its items: each with its section, its text and a weight from 1 to 5; mark «حرج» (critical) on any item that allows no mistake.
4. Press «زيارة جديدة» (New visit), pick the location and the checklist, then for each item: «مطابق» (pass), «غير مطابق» (fail) or «لا ينطبق» (not applicable), with a note. The visit is recorded under the name of whoever saves it.

1. Write «الخلاصة» (the summary) and «موعد تنفيذ الإجراءات» (when the actions are due), and leave «يراها مشغّل الموقع» (the operator can see it) on if you want the franchisee to see it. Then «اعتمد الزيارة» (Submit the visit), or «احفظ مسودة» (Save as draft) and finish it later.

Every failed item becomes an «action» due within 14 days or on the day you wrote. The franchisee is notified, does it and writes what they did, and you are notified. Then you press «تحقّقت» (Checked) or «أعد فتحه» (Reopen).

Board

Each location: when it was last visited, its score, and how many actions are open.

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