Appointments: your book

The day calendar, booking from the desk, and what the customer does from their wallet, for every business that books.

• Aloke Owners
• Web, iPhone and iPad, Android

The book at appoint.hwe.sa is what the desk sees, and the Aloke Wallet is where the customer books, and both read the same free times from the same engine, so they can never disagree. Set it up first from «Setting up appointments».

1. In the Aloke Owners app, open «Appointments» from the home screen, then «Calendar». (iPhone and iPad, Android)

   

2. Open «Today»: a column for every team member on shift, and a red line at the current time. A light cell is a free time. Press it and the booking opens on that person and that time. The arrows at the top move between days.
3. Or press «New booking»: type the customer's name or mobile and pick them from the list, choose «Service», «Team member» or «Anyone», «Day», then a time from those offered, and press «Book».

Awaiting payment

A wallet booking of a deposit service whose money has not arrived yet. It keeps its time for «Payment hold (min)», then frees it.

Booked

A standing booking not yet confirmed. You confirm it, or the customer does from their reminder.

Confirmed

The visit stands: confirmed automatically, by the deposit, or by you from the book.

Asks to move

The customer answered the reminder asking for another time. Shown in red. These are the people you phone today.

Done

They came and the session is over. You mark it from the book after the visit.

No-show

They did not come. Marked the same way, and counted in the tiles above the calendar.

1. Press any booking in the calendar or under «Bookings» and it opens with its details and its timeline. Its buttons follow its status: «Confirm», «Done», «No-show», «Move» (pick a new free time, and another person if you like) and «Cancel booking».

1. «Bookings» lists them: «Upcoming», «Awaiting payment» on its own, and «Past», with a search by name or mobile.

On the customer's side

On your business's card in their wallet the customer finds «Book»: they pick the service, the person or «Anyone», the day and the time, and pay the deposit in the app when one is due. Their booking appears in your book at once, and on their card with cancel and move inside the free window.

1. The short road is still there: in the loyalty console, the «Appointments» tab books a customer a time and a reason with «Book», no service, no person, and points you to the full panel for everything else. (Web)

   

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