AlokeWhen the till says no
Every refusal your cashier can hit, why it happens, and how to finish the visit.
- Aloke Scan
- Web
The system sometimes says no, and every refusal comes with its reason written on your cashier's screen. Here is every one they can meet, and how to carry on.
- Record the bill amount to add the stamp
- You have «the amount is required» switched on and no amount was entered. NOTHING was written: no stamp, no enrolment, no joining gift. Enter the amount and record again.
- Below the minimum
- The bill is under your «minimum qualifying bill». The visit earns no stamp, and no fraction of one either. If you want to give the stamp, lower the minimum from the loyalty console, not from the till.
- The daily cap is reached
- The customer has hit your daily cap. Anything above it is refused, not banked for tomorrow. They start earning again tomorrow.
- This card was already scanned twice in the last 10 minutes
- The limit you set in «Re-scan cooldown», by default two scans per card per 10 minutes at the same shop. The message names the RULE in your own window («once in the last hour» if you set 60), not the customer. The person at your counter is usually not the one gaming anything. Wait, finish the sale without a stamp, or change the window in the loyalty console.
- Items with no price on the menu
- In mini point-of-sale: an item in the basket has no price. The whole bill is refused and the system names it. Give it a price in the owner console.
- The dish does not offer that option
- An option was sent that the dish does not have on your menu. Fix it from the «Dishes» tab.
- This is a pre-arrival order code
- Your cashier scanned a pre-arrival order code on the visit screen. Hand it over from the orders screen or with the hand-over button, not here.
- You have no till access
- The account that signed in is not on any branch's staff list. Invite it from the «Staff» tab, on that same mobile number.
- This branch's Aloke subscription ended
- The branch's subscription ran out, so the till stops recording new visits and selling bundles. Handing over earned prizes and spending package units keep working. The fix is the owner's: the «Request renewal» button on the branch's console.
- This step needs a permission that is not enabled
- The worker is signed in fine; the step itself has no ticked box for them at this branch. The owner opens it from «Edit» on the staffer's row. One tick, and the worker does not even sign out.