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When a subscription ends: and renewing

You are locked and your customer is not. What stops, what keeps working, and the «request renewal» button.

The rule everything here is built on: when a branch's subscription ends, YOU are locked and your customer is not. All your data is kept, and your customers' cards are untouched.

  1. In the Aloke Owners app, open «Subscription and billing» from the home screen, then «Subscription». (iPhone and iPad, Android)
    «Subscription»: what the branch holds, and each product's dates.
    «Subscription»: what the branch holds, and each product's dates.

What stops

What stops on YOUR side: saving in the branch's console, you open and read everything, and every save button reads «subscription ended — renew to save», plus recording new visits at the till, selling bundles, customer broadcasts, gifting from the menu, new pre-arrival orders, and the public menu page politely pauses.

What keeps working

And what keeps working for your CUSTOMER: their card stays in their wallet with its balance and banked prizes, they redeem at your till as normal, they spend package units they already paid for, and a pre-arrival order placed before the stop is cooked and handed over. A customer is never shown a message saying the shop has not paid.

«Request renewal»

A branch that has lapsed, or entered its last 14 days, shows a renew box on its console: your branch's price, and a «Request renewal» button.

  1. Pick the period: «quarterly» or «yearly», each one's price written beside it. There is no monthly subscription.
  2. Add a «note (optional)» if there is something we should know. You already transferred, or you want a word first.
  3. Press «Request renewal», then «Confirm and send». Nothing is charged. The button is a signal to us, and we contact you to finish the renewal.
    The renew box on a lapsed branch: «monthly» or «yearly» at your branch's own price, an optional note, and the «request renewal» button. Nothing is charged.
    The renew box on a lapsed branch: «monthly» or «yearly» at your branch's own price, an optional note, and the «request renewal» button. Nothing is charged.
  4. Check that the box changed to «your request reached us» with your request's date under it. That is everything, and you never need to ask twice.
    «Your request reached us», with its date. One open request per branch, and a second press shows the same one.
    «Your request reached us», with its date. One open request per branch, and a second press shows the same one.

A service switched off for everyone

There is a difference between «your branch's subscription lapsed» and «a service is switched off across Aloke». The second is a switch on our side, not yours: prize gifting, shop broadcasts, clinic appointments, prepaid bundles and personal business cards. If we switch one off it goes off for every shop for a while, not for you alone.

Prize gifting
Off stops NEW gifts only. Gifts already sent still arrive, are collected, and are thanked for as normal.
Shop broadcasts
Off stops new messages being submitted for review; whatever is already in the approval queue is untouched.
Clinic appointments
Off stops new bookings. Appointments already booked stay, and their reminders still go out.
Prepaid bundles
Off stops new bundles being sold at the till, spending units already paid for carries on.

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